Today, we're releasing a powerful administrative feature from the Hearo Admin vault that allows Company Admins to log in as another User on their team.

You'll find "Impersonate" under the user menu in the top right corner. This option only displays for Company Admins and Parent Company Admins.

Sometimes you just need to see what somebody else sees. By impersonating a member on your team, you no longer have to play a game of telephone to troubleshoot issues or understand their experience.

When impersonating a user, all actions, tickets, chats, and logs will show as that user and will not be differentiated as an impersonated session. We're planning an update to address this in the future, but there's no time estimate yet.